The Official Ryder Cup Online Store returns policy:

Please note that the deadline for returning items bought over the Christmas period is 31st January 2009.

You may return any item within 14 days in its original condition for a refund of the price you paid for the item.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed. (It is essential you complete the boxes provided on the returns slip for your credit/debit card's three digit security number or we may not be able to make any refund).

Please ship the item to the following address:

Ryder Cup Online Store Returns
PO Box 210
Manchester
M24 1YN
United Kingdom

Please note. For your protection The Official Ryder Cup Online Store recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

Alternatively, phone our order hotline +44 (0) 871 334 1818 and we will be happy to take your replacement order.

Defective Items:

If the item is defective, all UK customers please contact Customer Services on +44 (0) 871 334 1819

Overseas customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. The Official Ryder Cup Online Store will refund you with reasonable costs of your return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

1. DVDs, Videos, underwear, and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
2. A refund or exchange will be permitted if the garment is faulty.
3. All return and re-shipping charges are the Customer's liability.
4. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
5. All items should be unworn and unused.

Please note. For your protection Kitbag recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.